Customer Service

Your satisfaction is very important to us.  Please feel free to contact us by phone, fax, Email or letter with any of your questions.  Here is our contact information, shipping rates, return policy and general information which you may find useful.   

Note: All the videos sold from this web site are only available in the NTSC format which is the North American standard.

Use these links to quickly navigate down this page to your topic:

Contact Information
James Spencer
President
Back Pain Resources, LLC
15838 N 62nd Street
Scottsdale, AZ  85254
480-247-6688 (Office)
480-596-9973 (Fax)
Email: jspencer@backpaindvd.com

Payment Methods
American Express
Discover
Mastercard
Visa
Money Order
Personal Check
Purchase Order

Shipping & Rates
Class of Service Delivery Time    Fee
First Class Mail (Within the US, Canada & Mexico*) 2-3 Days $   5.00
Federal Express** Overnight $ 20.00
Airmail (Outside of the US & Canada) 4-6 Days $   7.50

* Orders sent to Canada & Mexico may take 7-10 days.

** Orders sent by Federal Express will be "Next Business Day Afternoon."  The exact charges, which will vary depending upon your location, will be billed directly to your credit card by Federal Express.  The approximate price charged by Federal Express for a one pound package is $20.00.
Please contact us for special shipping requirements or questions.

Gift Orders

We make it easy to send the items you order as gifts.  You may send the items in your shopping cart to different shipping addresses -- simply specify the name and shipping address of each recipient when you fill out the order form.

Return Policy

Products may be returned if they are returned in their unopened, original packaging and within 30 days of shipment.  Please include the original invoice with your return and keep a photocopy for your records and include the reason for your return.  Say Goodbye to Back Pain (DVD & VHS) carries an unconditional Money Back Guarantee and may be returned within 90 days whether or not it has been opened.

Please send your returns to the following address:
Back Pain Resources, LLC
c/o Returns Department
15838 N 62nd Street
Scottsdale, AZ  85254-1988

Return the package prepaid (sorry we do not accept C.O.D.s) via United States Postal Service (Mail) or via United Parcel Service (UPS).  For your protection, you should insure the package for its full value and/or use the USPS Tracking Service and retain these shipping receipts until you receive your replacement copy or refund.

Opened videocassettes and DVDs will not be accepted unless defective, except "Say Goodbye to Back Pain".

Unsolicited E-mail (SPAM)

Your privacy is very important to us. Be assured that, in accordance with this privacy policy, we do not sell or distribute our customer list to third parties. You should be aware, however, that unscrupulous marketers can sometimes "harvest" your email address directly from your computer or another person's address book or even obtain your email address through programs that automatically search web pages and email traffic for email addresses.

Please note that all email that originates from us will include our company name and corporate address in Scottsdale, Arizona which is included on this webpage.

If you receive an unsolicited email that you believe is connected with us in any way, please forward the e-mail (as an enclosure) to contactus@backpaindvd.com and we will investigate.

Security

When you place an order online through our website, your personal information and credit card or debit card information is encrypted using SSL encryption technology before being sent over the Internet. We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us.

 

 

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